Our purpose is to be a global leader in maximising human potential. Our mission is to build talent and prepare a skilled future-fit workforce that drives personal, organisational, and industry success. The purpose and meaning of this role: The Site Coordinator ensures smooth daily operation of an education site by coordinating administrative, operational, and student-facing activities. This role supports staff and learners, maintains a safe and welcoming environment, and acts as a key contact between the site, central teams, and external partners. The Site Coordinator will work collaboratively across academic, student services, and facilities teams to deliver high-quality local operations that support learning outcomes and a positive experience for all site users.

Your key responsibilities: Site Operations and Administrative Support

• Coordinate day-to-day site activities including reception, room bookings, equipment setup, and general facilities oversight.
• Act as primary onsite contact for students, staff, and visitors; provide timely, professional support and clear communication.
• Manage student attendance processes, sign-in systems, and routine record-keeping in line with organisational requirements.
• Support local enrolment, orientation and induction activities for learners and staff.
• Maintain office and learning spaces by arranging cleaning, minor maintenance, and liaising with facilities or external contractors as required.
• Monitor site supplies and manage procurement of consumables within delegated budgets and approval processes.

Key Performance Indicators:

• Site operations run smoothly with minimal disruption to scheduled learning activities.
• Timely resolution of onsite issues and clear communication to stakeholders.
• Accurate and compliant maintenance of attendance and administrative records.
• Positive feedback from students, staff and visitors regarding site experience and responsiveness.

Your key responsibilities: Student Support and Safeguarding

• Provide front-line support to students, including guidance on site services, referrals to student services, and escalation of welfare or wellbeing concerns.
• Maintain a safe and inclusive environment by following safeguarding policies, reporting procedures, and health & safety requirements.
• Assist with student communications, scheduling of appointments, and coordination of pastoral support where needed.
• Contribute to monitoring and supporting learner engagement and attendance interventions.

Key Performance Indicators:

• Student enquiries are addressed promptly and appropriately; high satisfaction with local support services.
• Safeguarding and health & safety incidents are reported and managed according to policy and within required timeframes.
• Improved student attendance and engagement metrics at the site level where applicable.

Your key responsibilities: Collaboration, Events and Continuous Improvement

• Work collaboratively with academic, operations and central teams to implement local initiatives and ensure alignment with organisational standards.
• Coordinate on-site events, examinations and promotions, including logistics, communications and post-event follow-up.
• Contribute to continuous improvement by identifying operational efficiencies, documenting local procedures and sharing best practices with other sites.
• Participate in planning, team meetings and training to support consistent delivery across the organisation.

Key Performance Indicators:

• Successful delivery of local events and activities with positive stakeholder feedback.
• Operational improvements implemented and local procedures maintained to a high standard.
• Effective collaboration and timely communication with central teams and other site coordinators.

Other responsibilities:

• Support promotional activities and local recruitment events as required.
• Maintain a safe work environment and adhere to occupational health and safety policies.
• Engage in agreed professional development and remain current with relevant policies and systems.
• Attend relevant team and organisational events and contribute positively to company culture.

What we value:

At Skills, we are more than a team, we are a community. Our culture is built on our vital signs of Joy, Manaakitanga, Grow and Bold. We believe in creating an environment where everyone feels valued and empowered. We encourage curiosity, innovation, and continuous learning. We celebrate our successes together and support each other in challenges.

Our guiding whakatauki (proverb) encapsulates this ethos: 'Ko te manu e kai ana i te miro nōnā te ngahere, ko te manu e kai ana i te mātauranga nōnā te ao.' This translates to 'The bird that feasts upon the miro berry, the forest belongs to it; the bird that consumes knowledge, the (whole) world belongs to it.' We are committed to fostering an environment where knowledge is celebrated, the key to unlimited possibilities.

Experience and skills:

• Relevant tertiary qualification or equivalent experience in administration, education support, or operations preferred.
• Previous experience in a customer-facing or site coordination role within education, hospitality, retail or a related environment.
• Strong organisational skills with the ability to prioritise tasks, manage time effectively and multitask in a busy environment.
• Excellent interpersonal and communication skills; ability to engage respectfully with diverse learners and stakeholders.
• Proficient with office systems, student management systems and common productivity software; willingness to learn new platforms.
• Knowledge of health & safety and safeguarding practices; experience following related policies and procedures.
• Demonstrated problem-solving mindset, attention to detail, and commitment to continuous improvement.

What we offer:

• Opportunity to contribute to impactful education services that support learners and communities.
• Collaborative and supportive environment with opportunities for professional development.
• Competitive salary and benefits package.
• Flexible working arrangements and an inclusive culture that values diversity.

Equality, diversity and inclusion:

We are an equal opportunity employer and welcome applicants from all backgrounds. We are committed to providing a workplace where everyone is treated with respect, and where differences are valued and supported.

How to apply:

Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this role. Shortlisted candidates may be invited to participate in interview stages that include situational and behavioural discussions. Reasonable adjustments are available on request during the recruitment process.